We take a system based approach for desktop support services for organizations independent of the number of employees. We use a cutting edge help desk methodology with a dedicated ticking system for each customer. Our ticketing system is further integrated to a phone system and alert system for escalation support. Our automated systems in conjunction with our support engineers ensure a good customer experience and problem resolution.

Services includes

  • Installation & Configuration of various Operating Systems
  • Antivirus Installation, monitoring and updates
  • System wide backup and event notification
  • Dedicated ticketing system for desktop as well as system wide support 
  • System level security and storage architecture
  • Event and problem resolution with automated  tracking systems
  • Vendor management ticketing system
  • VOIP /phone systems integration and unified communications
  • Remote Desktop, server support
  • 24 X7 IT Hotline managed through various timezones