We take a system based approach for desktop support services for organizations independent of the number of employees. We use a cutting edge help desk methodology with a dedicated ticking system for each customer. Our ticketing system is further integrated to a phone system and alert system for escalation support. Our automated systems in conjunction with our support engineers ensure a good customer experience and problem resolution.
Services includes
- Installation & Configuration of various Operating Systems
- Antivirus Installation, monitoring and updates
- System wide backup and event notification
- Dedicated ticketing system for desktop as well as system wide support
- System level security and storage architecture
- Event and problem resolution with automated tracking systems
- Vendor management ticketing system
- VOIP /phone systems integration and unified communications
- Remote Desktop, server support
- 24 X7 IT Hotline managed through various timezones